Terms & Conditions

Last Updated: January 2026

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Raven Heart LLC ("Company," "we," "us," or "our") governing your use of our website and services related to the buying and selling of real estate.

By accessing our website, submitting a form, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Description of Services

Raven Heart LLC provides real estate services including:

• For Sellers: We purchase residential properties directly from homeowners. We evaluate properties, make cash offers, and facilitate closings for sellers who wish to sell their homes quickly and without traditional listing processes.
• For Buyers: We collect information about your housing needs and preferences to help identify suitable properties. We may use your information to match you with properties in our inventory or connect you with opportunities through our network.

Our services are designed to provide alternatives to traditional real estate transactions. We are not a licensed real estate brokerage unless otherwise stated, and our offers are made as direct purchasers of property.

What Information Is Collected

When you use our website or submit a form, we may collect the following types of information:

• Name, phone number, and email address
• Property address and details about the property you wish to sell
• Housing preferences and budget information for buyers
• Device and browser information collected automatically when you visit our website
• IP address and general location data
• Any additional information you voluntarily provide through forms, phone calls, text messages, or email

How Your Data Is Used

The information we collect is used for the following purposes:

• To evaluate your property and prepare a cash offer
• To respond to your inquiry and communicate with you about our services
• To match buyers with suitable properties in our inventory or network
• To coordinate and facilitate real estate transactions
• To improve our website, services, and user experience
• To comply with legal obligations and enforce our terms

We do not sell your personal information to third parties for marketing purposes.

SMS Opt-In Details

By submitting a form on our website and providing your phone number, you are opting in to receive text messages (SMS) from us related to your inquiry. This includes:

• Follow-up messages about your property or housing needs
• Scheduling and coordination messages
• Transaction status updates

You can cancel the SMS service at any time. Just text "STOP" to the +1 409-291-5861. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [support email address or toll-free number]. Carriers are not liable for delayed or undelivered messages

If you have any questions regarding privacy, please read our privacy policy: Privacy Policy

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Cookie & Tracking Practices

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies required for the website to function properly
• Analytics cookies that help us understand how visitors interact with our website
• Advertising and remarketing cookies used to deliver relevant content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

User Rights

You have the following rights regarding your personal information:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of communications at any time
• The right to withdraw consent for data processing where consent was previously given

To exercise any of these rights, please contact us using the information provided at the bottom of this page.

Mobile Info Sharing Statement

We do not share, sell, rent, or distribute your mobile phone number or any personal information collected through SMS opt-in to third parties for promotional or marketing purposes. Mobile information may only be shared with service providers who assist in delivering text messages on our behalf, solely for the purpose of message delivery and compliance with carrier and messaging requirements.

Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• For sellers: Have legal authority to sell the property (ownership, power of attorney, or authorized representative of an estate)
• Provide accurate and truthful information

Property Information and Representations

For Sellers: By submitting property information through our website or other communication channels, you represent and warrant that:

• You are the legal owner of the property or have authorization to sell it
• The information you provide about the property is accurate and complete to the best of your knowledge
• You will disclose all known material defects, liens, encumbrances, or legal issues affecting the property
• You have the right to show and provide access to the property for evaluation purposes

For Buyers: By submitting your housing preferences and contact information, you represent that:

• The information you provide is accurate and reflects your genuine housing needs
• You understand we may share your information with our network to help identify suitable properties
• You are genuinely interested in purchasing property and are not submitting information for fraudulent purposes

No Obligation

All offers are made in writing and are not binding until a formal purchase agreement is signed by all parties. We reserve the right to withdraw or modify any offer prior to execution of a binding contract.

Communication Consent

By providing your contact information and submitting a form on our website, you consent to receive communications from us regarding your inquiry, including:

• Phone calls to the number you provided
• Text messages (SMS) to the number you provided
• Emails to the address you provided

Text messages are primarily used to respond to your inquiry and move the process forward. For sellers, this may include follow-up questions about your property (such as condition, pricing expectations, and timeline). For buyers, this may include follow-up questions about your housing needs (such as bedrooms/bathrooms, budget, and rental or rent-to-own preferences), updates related to your request, and scheduling or coordinating a phone conversation.

In limited cases, buyers may receive messages about a property opportunity that matches the criteria they requested. We do not send generalized promotional or mass-marketing text messages to sellers.

Consent to receive text messages is not a condition of buying, selling, or inquiring about a property or using our services. Consent applies only to the specific phone number you provide and does not extend to other numbers.

Message frequency: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will receive messages with varying frequency based on your inquiry and transaction status, which may include multiple follow-up questions, confirmations, and status updates related to your request. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].

Opt-out: You can cancel the SMS service at any time. Just text "STOP" to +1 512-809-9965. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Delivery and compliance: Text messages may be delivered through mobile carriers and messaging service providers solely to enable message delivery and comply with carrier and A2P messaging requirements.

You may opt out of marketing emails by clicking the unsubscribe link. Please note that opting out of communications may limit our ability to assist you with your real estate needs.

For full details on how we handle your information, please review our Privacy Policy.

No Guaranteed Outcomes

We make no guarantees regarding:

• The amount of any offer we may make on your property
• Whether we will make an offer at all
• The timeline for making offers or closing transactions
• For buyers: Whether we will find a property matching your criteria
• The final terms of any transaction

All transactions are subject to satisfactory inspection, title review, and other due diligence at our discretion.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Raven Heart LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

User Conduct

You agree not to:

• Provide false, misleading, or fraudulent information
• Impersonate any person or entity
• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Interfere with or disrupt our website or services
• Submit spam, unsolicited advertising, or promotional materials
• Harvest or collect information about other users

Third-Party Services

Our services may involve third parties such as title companies, closing attorneys, inspectors, lenders, and other service providers. We are not responsible for the actions, products, or services of any third party. Any agreements you enter into with third parties are solely between you and that party.

Disclaimer of Warranties

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any information on our website.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Raven Heart LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid to us, if any, in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Raven Heart LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any information you provide to us that is false, misleading, or inaccurate

Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration or in a court of competent jurisdiction in TX.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, collective action, or representative action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of TX, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the state and federal courts located in TX for any legal proceedings arising from these Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Raven Heart LLC regarding your use of our website and services. These Terms supersede any prior agreements or communications between you and us regarding the subject matter herein.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Raven Heart LLC.

Contact Information

If you have any questions about these Terms, please contact us:

Raven Heart LLC
dba Properties by Raven
10015 Lake Creek Pkwy Apt 1013
Austin, TX 78729
Phone: +1 512-809-9965
Email: [email protected]